clean and cozy stay with delightful breakfast choices for all family members

Clean room, friendly staff, comfy bed.

Charming stay with unexpected quirks

The hotel lobby was welcoming, and I appreciated the warmth of the staff. It was conveniently located near restaurants and shops overall.

The bed mattress was too firm for me, and the TV kept shutting off due to a peculiar sensor light feature. It was odd and inconvenient.

Can recommend for an overnight stay

Clean room, friendly staff, with a nice variety of complimentary breakfast options including fresh fruits and scrambled eggs.

Liked everything.

Comfortable and Convenient Stay

During my stay, I found the room to be clean and equipped with a refrigerator and microwave, which made it convenient for storing and preparing snacks. The staff was incredibly friendly and helpful, making my experience all the more pleasant. However, I did think the breakfast options could have had a bit more variety to better cater to different preferences.

The breakfast was great with lots of variety, the room was clean and had a cozy feel, and I really appreciated the great water pressure in the shower. I'd definitely choose this place again!

The staff were friendly and very helpful. The room had some unpleasant odors and the carpet looked worn. Convenient location near shopping and public transportation. Breakfast options could be better with more variety.

The ceiling had peeling plaster, but the welcoming atmosphere was appreciated.

Consider utilizing the 24-hour coffee and tea service. it's a great way to perk up at any time during your stay.

great spot for city exploration and park walks

During my stay, I found the room and bathroom to be exactly like the pictures posted online, and I appreciated that the hotel is near beautiful nearby parks like Ty Warner Park and Hidden Lake Forest Preserve which made my weekend strolls memorable. as a single traveler, the hotel met my basic needs with clean amenities and friendly staff, but I did notice that the breakfast options could use a bit more variety.

I truly appreciated the warm and welcoming atmosphere at Surestay Plus Hotel By Best Western Chicago Lombard. The clean facilities and comfortable seating areas made it easy for me to relax and enjoy my stay, making it very accessible for seniors.

More accessible grab bars in bathrooms would help seniors.

I truly appreciated the warm and welcoming atmosphere at Surestay Plus Hotel By Best Western. The clean facilities and comfortable seating areas made it easy for me to relax and enjoy my stay. The breakfast offered a selection of freshly baked pastries, and the staff efficiently assisted in setting up my presentation equipment in the business center, ensuring my work needs were met.

Occasional noise from nearby rooms.

I loved the clean & comfy atmosphere—felt like home! The breakfast had fresh pastries and REAL orange juice. Only downside was some noise from nearby rooms. 😊

Pleasant and Clean

I stayed here for 2 nights after the power went out at home. The place was super clean, which I really appreciated! The staff were nice and brought me extra towels right away. The air conditioning and cable worked well. Just wished the snack bar had more options. Overall, it was a solid stay.